Assistant Manager - O2C (Billing)

About the role

The Assistant Manager – Order to Cash (O2C) will lead and oversee the end-to-end O2C process within a Shared Services Centre, ensuring efficient, accurate, and timely execution of customer billing, collections, cash application, credit management, and dispute resolution. This role is responsible for driving process improvements, managing stakeholder relationships, and ensuring compliance with internal controls and external regulations.

Key responsibilities

• Lead and manage the O2C team across multiple geographies or business units
• Develop and implement strategic plans to optimize the O2C process
• Drive continuous improvement initiatives and automation opportunities
• Oversee daily operations including invoicing, collections, cash application, credit risk assessment, and dispute resolution
• Ensure SLAs and KPIs are met or exceeded
• Monitor and report on performance metrics and process health
• Collaborate with internal stakeholders (Sales, Finance, IT, etc.) and external customers to resolve issues and improve service delivery
• Act as the escalation point for complex customer or process issues
• Ensure compliance with company policies, SOX requirements, and regulatory standards
• Mentor and develop team members, fostering a high-performance culture

About you

• Proven experience (6+ years) in Order to Cash or related finance operations, with at least 3 years in a leadership role
• Strong understanding of end-to-end O2C processes in a shared services or global business services environment
• Experience with ERP systems (e.g., SAP, Oracle) and automation tools (e.g., RPA, AI)
• Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• Professional certifications (e.g., CPA, CMA, Six Sigma, PMP) are a plus

Benefits

• Flexible hybrid working arrangement
• Birthday leave
• Comprehensive medical insurance and dental coverage
• Wellness allowance
• Competitive annual leave entitlement
• Internal mentorship program
• Professional membership fee reimbursement for certifications like ACCA

About us

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.