Assistant Manager-OPD

Title

Assistant Manager

Location

Thane

Job Profile

• To look after the day-to-day operations of the Dayoperation Departments of hospital and carry out tasks assigned by the G.M.
• To operationalize new areas/floors of the hospital along with G.M.
• Assist the G.M. in all her activities.
• To direct, supervise and coordinate functions and activities of one or more hospital departments.
• To consult with and advise departmental needs on problems, relation to operations of the hospitals.
• To resolve problems with department heads concerning such items as staffing, utilization of hospital facilities, equipment and supplies.
• To meet with staff members to interpret changes in operational procedures.
• To educate the staff about the policies.
• To submit at intervals, reports on the quality of system and customer care and working of the departments.
• To Schedule duties of staff in such as way to have efficient working.
• To help in scheduling of OPD slots and any other medical or paramedical services in association with GM – Operations.
• To sign all leave applications pass through her for sanction by the G.M.
• To do performance reviews of staffs in consultation with the G.M.
• To ensure that the store supplies are under the strict system of material management.
• To ensure proper documentation of the working of the material system.
• To assist in identifying the utilization pattern of the materials and adapt economizing measures.
• To ensure adequate coverage of staffing and any emergency problems.
• To ensure proper recovery of payments.
• To ensure proper inter-departmental co-ordination of all departments in the Hospital.
• To handle customer grievances. Monitor Customer feedback.
• Organize communication meetings within the Department to get proper feedback from the staff about any problems faced by them which hampers

Skills

Verbal Ability

• To give accurate and tactful explanations to visitors and patients and to exercise high degree of tact and poise and occasionally overcoming language barriers.
• To understand and apply knowledge of medical terminology.

Numerical Ability

• Problem solving and decision-making.
• To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations

Interpersonal skills& Other skills, which includes

• Open mindedness
• Assertiveness
• Presence of mind
• Proper time management
• Initiative
• Patience Prompt/Alertness

Reporting

General Manager – Operations

Qualification

Post Graduate In Hospital Administration

Experience

Nil to 1 year and above