Assistant Manager – Operations & Customer Experience

Position Overview

We are seeking a proactive, organized, and hands-on Assistant Manager to oversee daily customer service operations and warehouse workflow. Reporting directly to the General Manager, you will play a central role in ensuring smooth logistics, maintaining excellent customer relations, and keeping daily fulfillment on track.

In this role, you will lead and supervise a team consisting of a Warehouse Associate and a Customer Service Agent while directly handling high-touch operational tasks.

Key Responsibilities

Customer Experience & Service

• Answer customer phone calls, address inquiries, and resolve service issues in a professional, timely manner.
• Supervise and support the Customer Service Agent to maintain high service standards across all communication channels.
• Handle escalated customer queries and order tracking inquiries.

Warehouse Logistics & Order Fulfillment

• Supervise daily warehouse operations and coordinate tasks with the Warehouse Associate.
• Prepare shipments, print shipping labels, and verify order accuracy prior to dispatch.
• Assist in prepping and staging freight/pallets for bulk and commercial orders.
• Maintain an organized, safe, and efficient warehouse environment.

Operations & Project Management

• Collaborate closely with the General Manager on operational improvement, inventory management, and special projects.
• Monitor daily fulfillment workflow to prevent bottlenecks and ensure deadlines are met.
• Assist in team scheduling, cross-training, and daily workflow assignment.

Qualifications & Requirements

• Experience: 2+ years of experience in warehouse operations, order fulfillment, or customer service, with previous leadership or supervisory experience preferred.
• Hands-on Logistics Skills: Familiarity with shipping software, creating freight/courier labels, and preparing palletized shipments.
• Communication: Clear verbal and written communication skills; comfortable speaking with customers and coordinating with internal teams.
• Physical Capability: Ability to lift, pack, and physically move inventory and prepare pallets alongside team members when needed.
• Problem-Solving: Strong organizational skills with the ability to multitask in a fast-paced environment.

Benefits & Compensation

• Competitive salary based on experience
• Opportunities for growth within management
• Supportive work environment and direct leadership collaboration

Pay: $54,000.00-$61,000.00 per year

Work Location: In person