Assistant Manager- Operations & Logistics

Key Responsibilities

• Oversee the full order journey: first mile (manufacturing unit to warehouse),

warehousing and inventory, and last mile delivery.

• Manage quick commerce and e-commerce marketplace operations, including

platform onboarding, stock availability, order fulfilment and SLA compliance.

• Manage logistics partners and courier aggregators: performance reviews, rate

negotiation, escalations and issue resolution.

• Track and improve key metrics such as on-time delivery, order fill rate, RTO/returns,

damage and loss, and cost per order.

• Plan inventory with Marketing and Revenue teams so stock is ready for sales

campaigns and festive peaks.

• Coordinate with Customer Support to resolve delivery complaints quickly and fix their

root causes.

• Lead and coach Senior Executives on the team; set targets and review performance.
• Prepare weekly and monthly operations dashboards for the Manager and leadership.
• Build and document SOPs for each stage of the supply chain.

Requirements

• Graduate in any discipline; MBA or PGDM in Operations or Supply Chain preferred.
• Hands-on experience with marketplaces, quick commerce platforms or D2C

operations.

• Strong in Excel/Google Sheets and data reporting; comfortable with WMS/OMS

tools.

• Good vendor negotiation and problem-solving skills.
• Clear communication and the ability to work across teams.