Assistant Manager -Operations

Assistant Manager- Operations

About Zucol Services Pvt. Ltd.
Zucol Services Pvt Ltd is a dynamic and fast-growing organization providing a wide range of services, including Academic Services, ERP Solutions, App Development, and other technology-driven solutions. The company serves both international and domestic clients across countries such as the United States, United Kingdom, Australia, Germany, Singapore, and more. Zucol focuses on delivering high-quality, ethical, and result-oriented services while maintaining strong relationships with clients and employees and fostering a collaborative, growth-focused work environment.

Role Purpose

The Assistant Manager -Operations (Academic & Research Writing) will be responsible for managing academic writers and ensuring high-quality, well-structured, plagiarism-free academic content is delivered accurately and on time. The role will focus on writer productivity, workload allocation, quality control, deadline management, reporting, and maintaining low revision and complaint rates.

Key Responsibilities:

• Manage and support a team of Academic Writers to achieve quality and productivity targets.
• Allocate academic projects to writers based on subject expertise, workload, and delivery timelines.
• Review and ensure academic projects follow the required structure, including essays, reports, case studies, dissertations, and other academic documents.
• Check the accuracy and consistency of academic referencing styles, including APA, Harvard, MLA, and Chicago.
• Monitor plagiarism control and ensure content meets required academic quality standards.
• Conduct or coordinate pre-delivery quality checks with Team Leaders.
• Ensure balanced workload distribution and consistent writer engagement.
• Track daily team productivity through word count, assignments completed, deadlines, revisions, and other operational metrics.
• Monitor project timelines and ensure work is delivered within agreed deadlines.
• Identify recurring quality issues, revision patterns, and writer performance gaps.
• Identify training requirements related to referencing, formatting, academic structure, and academic argument building.
• Support writers through feedback, guidance, and performance improvement initiatives.
• Maintain and update productivity and performance trackers using Excel or Google Sheets.
• Prepare and share daily and weekly performance reports with the Operations Manager.
• Ensure compliance with company SOPs, reporting processes, quality standards, and confidentiality requirements.
• Maintain confidentiality of client information, academic material, and internal business data.
• Coordinate with relevant internal teams to resolve operational or quality-related issues.
• Contribute to improving team productivity, reducing revisions and complaints, and maintaining strong on-time delivery performance.

Required Skills & Competencies:

• Team management and team-handling skills
• Academic writing and editing knowledge
• Strong quality review and content-structuring ability
• Knowledge of academic formats and referencing styles - APA, Harvard, MLA, and Chicago
• Understanding of plagiarism control and academic quality standards
• Task allocation and workload management
• Productivity and performance tracking
• Strong time and deadline management
• Good Excel / Google Sheets skills
• Performance reporting and data tracking
• Problem-solving and decision-making skills
• Training, coaching, and feedback skills
• Ability to work with multiple subjects and manage competing priorities
• Strong communication and coordination skills
• Ability to follow SOPs and maintain data confidentiality

Educational Qualification:
Graduate or postgraduate qualification in Management, Humanities, Commerce, Law, Nursing, or a related field is preferred, in line with the academic subject areas handled by the team.

Experience:

• 1-4 years of experience in academic writing, academic editing, Quality checking, or handling academic writers.
• Prior experience in a team-lead, senior academic writer, academic editor, or operations-related role will be relevant.
• Experience managing writer productivity, work allocation, quality checks, or academic content delivery will be preferred.

Key Performance Indicators (KPIs):

• Reduction in revisions and client complaints
• Achievement of team word-count/productivity targets
• On-time delivery rate
• Accuracy of referencing and plagiarism checks
• Academic content quality
• Writer performance and retention
• Balanced workload distribution and writer engagement