Assistant Manager -Operations

Preferred candidate profile

• Proactively managing & enhancing performance of the team based on the SLA

• Attendance rostering, leave management

• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member

• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team

• Implementing corrective action as and when required ensuring client requirements are honored & met. Capabilities

• Attention to details.

• Excellent verbal and written communication skills in English

• Sense of responsibility. Methodical thinking.

• Ability to understand client requirements and respond effectively.

• Prepare & maintain accurate data.

• Strong knowledge of Time Management

• Experience in Managing client escalations/feedbacks effectively

• Address escalations and ensure timely resolution of issues.

• Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment

• Driving Quality & Efficiency projects, brainwaves within the teams• Experience in Talent identification from associates and grooming them for next level

• Implementing corrective action as and when required ensuring client requirements are honored & met.