Assistant Manager Operations

• Serve as the primary point of contact for client operational queries related to staffing, deployments, attendance, and visa status.
• Handle blue-collar employee queries on deployment schedules, attendance, payroll inputs, accommodation, transport, and documentation.
• Log, track, and resolve client and employee issues within agreed SLAs; escalate complex matters to the Department Head when required.
• Oversee daily deployment of workers to client sites in coordination with supervisors, transport, and accommodation teams.
• Ensure introduction and induction to all deployed staff on the company policies and procedures.
• Ensure accurate and timely submission of monthly time & attendance records for payroll processing.
• Monitor deployment plans against client demand forecasts and adjust staffing levels proactively.
• Conduct regular site/field visits to verify on-ground compliance with SOPs, safety rules, and client requirements.
• Lead initial response to operational crises (e.g., worker shortages, site incidents, labor disputes, visa/immigration issues) and coordinate with HR, legal, and senior management.
• Support roll-call and status tracking of workers during emergencies; ensure employee wellbeing and communication with families where needed.
• Assist in preparing emergency notifications, incident reports, and post-crisis action plans.
• Coordinate with the visa team to ensure timely processing of new joiners’ entry permits, medicals, Emirates IDs, residence visas, and cancellations.
• Verify completeness and accuracy of employee documents prior to submission to authorities.
• Track visa expiry dates and initiate renewals in advance to avoid compliance gaps.
• Prepare and maintain operational reports, deployment trackers, attendance summaries, and crisis logs.
• Monitor key operational KPIs (e.g., deployment fill rate, attendance accuracy, query resolution time, visa processing timelines).
• Identify bottlenecks in workflows across HR, transport, accommodation, and deployments; propose and implement process improvements and automation where feasible.
• Ensure all operations comply with UAE labor law, MOHRE, and immigration regulations.
• Supervise and support operations coordinators, site supervisors, and admin staff involved in deployments and worker management.
• Assist in onboarding, training, and coaching of operations staff on SOPs, client requirements, and compliance.
• Foster a performance-driven, respectful, and safe working environment for both office and field teams.

Desired Candidate Profile

• Strong communication and interpersonal skills; ability to deal effectively with clients, workers, and authorities.
• Good command of English (written and spoken); Arabic or Hindi/Urdu is an advantage.
• Strong problem-solving, decision-making, and escalation management skills.
• High attention to detail, organizational skills, and ability to manage multiple priorities under pressure.
• Proficiency in MS Office (Excel, Word, Outlook); experience with HRIS/operations systems is a plus.
• Valid UAE driving license and ability to drive for site visits and field coordination is must.
• Willingness to work flexible hours and be on-call for operational emergencies when required.