Assistant Manager - Operations

About the role

Manage the daily operations of vending machines and related field activities. Lead, supervise, and monitor the Operations, Refiller, and Technician teams.

Key responsibilities

• Ensure timely product replenishment and maintain optimal product availability
• Monitor machine uptime, downtime, temperature, payment systems, and overall functionality
• Ensure stock accuracy and minimise expired products, wastage, and stock-outs
• Coordinate with relevant departments to support smooth and efficient operations
• Implement, maintain, and continuously improve standard operating procedures, operational processes, and service standards
• Conduct regular audits of vending machines and operational activities
• Analyse operational data, identify performance gaps, and recommend improvements
• Manage manpower deployment, route planning, and operational productivity
• Identify opportunities to reduce operational costs and improve overall efficiency
• Prepare daily, weekly, and monthly operational reports for management review

About you

• Diploma or Degree in Business Management, Operations Management, Logistics, Retail, F&B or a related field
• Minimum 3–5 years of relevant experience in Operations, Retail, F&B, Logistics, Vending
• Experience in managing and supervising operational teams
• Strong knowledge of daily operations, inventory, replenishment and manpower planning
• Good analytical skills with the ability to interpret sales and operational data
• Possess own transport and willing to work office based at Bukit Jelutong, Shah Alam