Assistant Manager - Operations

HIRING: Assistant Manager – Operations

Job Summary

We are looking for an experienced and highly communicative Assistant Manager to lead and support a team of Customer Service Representatives.

P&C Insurance experience is preferred but not required. Candidates from other BPO accounts are welcome, provided they have strong leadership experience, excellent communication skills, and the ability to effectively manage and engage a team.

Qualifications

• At least 3 years of experience as a BPO Team Leader / Assistant Manager
• Insurance background is preferred but not required
• At least 2nd year college level completed
• Strong verbal and written communication skills
• Confident, articulate, and comfortable communicating with customers and stakeholders
• Strong people management and coaching skills
• Must have previous BPO experience
• Willing to work onsite and on shifting/US schedules

Key Responsibilities

• Lead and manage a team of Customer Service Representatives.
• Monitor team performance and ensure achievement of critical SLAs and KPIs.
• Coach, engage, and support representatives to improve performance.
• Handle adhoc tasks such as timesheet validation, real-time AHT call-outs, and floor support.
• Conduct random call listening to identify opportunities and create appropriate action plans.
• Address escalations and provide guidance to representatives when needed.
• Maintain a positive and engaging team environment.
• Work closely with Operations and other support teams to achieve business goals.

We are open to candidates from different BPO backgrounds. If you are a strong Team Leader with excellent communication skills, confident presence, and proven people management experience, we encourage you to apply! Send your CV to [email protected]

Pay: Php50,000.00 - Php55,000.00 per month

Work Location: In person