Assistant Manager - Operations

About the role

Support and coordinate customer logistics operations by managing stakeholder relationships, monitoring SOP and KPI compliance, driving continuous improvement initiatives, coordinating cross-functional teams, and supporting business growth through project implementation and operational initiatives.

Key responsibilities

• Maintain and develop close working relationships with customer stakeholders, including conducting regular check-in calls and supporting business performance reviews.
• Support the Manager in managing operational matters and account development, with a focus on operational performance and customer satisfaction.
• Coordinate with customer stakeholders and hub operational teams to ensure smooth execution of operations and delivery of agreed service commitments.
• Monitor and ensure compliance with SOPs, contracts and agreed service requirements, and follow up on operational issues and service deviations in a timely manner.
• Prepare monthly Operational Dashboards and presentations covering operational performance, KPI and SOP compliance, key issues, improvement areas and recommended actions.
• Conduct regular Gemba walks at key operating locations to identify existing and potential process gaps, recommend corrective or preventive actions, and follow up on implementation.
• Coordinate with relevant hub operational teams across the KLN organization to ensure smooth implementation and development of operations.
• Support the implementation of customer projects, operational changes and additional business awards to ensure timely and effective execution.
• Support the Manager and business teams in planning and implementing new operations and process improvements.
• Identify opportunities to improve operational efficiency, productivity and CM2, including through process improvements and procurement initiatives.

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
• Experience in contract logistics and/or warehousing operations (preferred)
• Strong stakeholder management and customer relationship skills
• Good communication and interpersonal abilities
• Analytical mindset with problem-solving skills
• Experience in KPI monitoring, reporting, and operational dashboards
• Knowledge of SOP compliance and process improvement practices
• Ability to coordinate across cross-functional teams