Assistant Manager - Operations

Assistant Manager Operations

Experience: 47 years | Function: Sort Center / Warehouse Operations

Role Overview
Manage day-to-day sort center operations, ensuring timely shipment processing, manpower productivity, safety, quality, and achievement of operational KPIs.

Key Responsibilities

• Manage end-to-end sort center operations, including sortation, staging, dispatch, and shift handovers.
• Ensure adherence to SLA, productivity, throughput, TAT, and dispatch targets.
• Monitor operational metrics, identify bottlenecks, and drive corrective actions.
• Plan and optimize manpower, equipment, and resource utilization.
• Lead Shift In-Charges, Line Leaders, Process Associates, and vendor staff.
• Manage rostering, attendance, productivity, performance, training, and attrition.
• Ensure adherence to SOPs, quality standards, EHS, and statutory compliance.
• Drive Kaizen, Lean, 5S, and continuous improvement initiatives to improve productivity and reduce cost.
• Coordinate with Transportation, HR, IT, Maintenance, Quality, and 3PL partners for smooth operations.
• Handle daily operational escalations, customer complaints, reporting, and communication with senior leadership.
• Prepare and analyze MIS, dashboards, and KPI reports to support operational decisions.

Key Skills

• Sort Center / Warehouse / Logistics Operations
• Team Vendor Management
• Manpower Planning Shift Management
• KPI, MIS Data Analysis
• Process Improvement Lean / Kaizen / 5S
• Safety Compliance
• Stakeholder Escalation Management
• MS Excel, Word, PowerPoint Outlook

Preferred Experience

• 47 years of experience in sort center, warehouse, logistics, e-commerce, or supply chain operations.
• Experience managing large teams and third-party/vendor manpower preferred.
• Willingness to work in rotational shifts and extended hours as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.