Assistant Manager - Operations

Job Title: Assistant Manager – Operations
Industry: Hospital
Experience: 5 years
Qualification: MBA in Hospital Administration, Healthcare Management, or a related field
Interview Location: Kochi, Kerala
Salary: As per industry standards and experience

Work Location : Thrissur

Key Responsibilities

• Assist in the day-to-day management and coordination of hospital operations.
• Monitor operational activities to ensure smooth workflow across departments.
• Coordinate with HODs and departmental teams to address operational issues.
• Monitor patient flow, waiting time, service quality, and patient satisfaction.
• Ensure compliance with hospital policies, SOPs, and applicable NABH standards.
• Identify operational gaps and implement corrective and preventive measures.
• Monitor operational performance indicators and prepare periodic reports.
• Support manpower planning, duty allocation, and resource utilization.
• Handle patient and departmental escalations and facilitate timely resolution.
• Coordinate with support services, including housekeeping, security, maintenance, and patient care services.
• Assist in developing and implementing operational improvement initiatives.
• Support internal audits, quality improvement activities, and documentation.
• Ensure effective communication and coordination between clinical and non-clinical departments.
• Perform additional responsibilities assigned by the Operations Manager or senior management.

Required Skills

• Strong leadership and team coordination skills.
• Excellent communication and interpersonal abilities.
• Good analytical, problem-solving, and decision-making skills.
• Knowledge of hospital operations and healthcare quality standards.
• Proficiency in MS Office and operational reporting.
• Ability to manage multiple tasks and work in a fast-paced hospital environment.

Work Location: In person