Assistant Manager, Operations

KEY RESPONSIBILITIES

Operational Management & Process Improvement

• Support the Director of Operations in overseeing daily operations across F&B, Safety & Security, Facility & Engineering, Support Services, Staff Residence, and General Services.
• Monitor operational systems, processes, and infrastructure to ensure high operational efficiency and service effectiveness.
• Identify operational bottlenecks and drive continuous improvement initiatives across non-clinical services.
• Partner with the Human Resources Department on manpower planning, staff deployment, and employee retention strategies.
• Co-manage hospital retail operations and vending machine services in collaboration with the F&B Person-in-Charge (PIC).

Vendor & Support Services Management

• Oversee the daily performance of outsourced support service providers to ensure seamless service delivery.
• Track vendor compliance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Supervise hospital linen management services, maintaining strict adherence to hospital cleanliness standards.
• Ensure scheduled waste management activities strictly comply with Jabatan Alam Sekitar (JAS) guidelines and environmental regulations.
• Establish and monitor departmental KPIs to maintain operational quality, cost effectiveness, and service standards.
• Ensure operations align with Malaysian healthcare industry regulations, workplace safety standards, and hospital accreditation requirements (e.g., MSQH).

Staff Residence Management

• Lead and manage the hostel facilities.
• Oversee maintenance, cleanliness, and safety protocols to ensure a secure, hygienic, and comfortable environment for residents.
• Manage room allocation, application processing, resident check-in/check-out procedures, and occupancy records.

Fleet & General Operations

• Oversee the maintenance, scheduling, and servicing of hospital transport vehicles to maintain fleet safety and operational readiness.
• Execute additional operational tasks and ad-hoc projects assigned by the Director of Operations or Senior Management.

JOB REQUIREMENTS

• Bachelor’s Degree in Healthcare Management, Business Administration, Operational Management or a related field.
• Certified Environmental Professional in Scheduled Waste Management is required.
• Minimum 3–5 years of operational management experience specifically within a hospital or healthcare facility background.
• Deep working knowledge of JAS scheduled waste regulations, healthcare safety standards, and hospital accreditation requirements (e.g., MSQH).
• Proven track record in supervising outsourced service providers, contract enforcement, and monitoring SLAs.
• Strong leadership, analytical problem-solving skills, and fluency in English and Bahasa Malaysia (written and spoken).