Assistant Manager Operations

Company: Rapid Physiocare

Location: Singapore

Reports to: General Manager

About the Role

We are seeking a degree-qualified professional with experience in customer service and people management to support our daily operations and deliver a consistently high standard of service.

This role suits a responsible, organised and proactive individual with strong problem-solving skills and sound judgement. You will coordinate staff, resolve operational issues and translate management decisions into clear actions.

Key Responsibilities

Support the General Manager in overseeing daily operations and maintaining service standards.

Guide and support customer service staff, coordinate responsibilities and monitor follow-through.

Handle customer enquiries, feedback and complaints professionally, ensuring timely resolution.

Identify operational issues, investigate underlying causes and implement practical solutions.

Assess how changes to policies, services or procedures affect workflows and staff responsibilities.

Communicate operational changes promptly, ensuring affected staff understand what is required and implement changes consistently.

Coordinate with relevant teams to maintain smooth workflows and a positive customer experience.

Manage competing priorities, track outstanding tasks and ensure deadlines are met.

Maintain clear operational procedures and identify opportunities to improve efficiency.

Keep the General Manager informed of progress, recurring issues and matters requiring decisions.

Requirements

A recognised degree in Business Administration, Management, Hospitality or a related discipline.

Previous experience in customer service and supervising or managing people.

Strong problem-solving skills, with the ability to assess situations and implement effective solutions.

Excellent organisational and time management skills.

Clear written and verbal communication skills.

Sound judgement, attention to detail and a strong sense of accountability.

Ability to work independently, anticipate issues and follow through with minimal supervision.

Confidence in handling challenging customer situations and supporting staff.

Proficiency in Microsoft Office and the ability to learn operational systems.

Experience in healthcare, wellness, hospitality or another service-focused environment would be an advantage.

How to Apply

Please apply through this platform with your updated CV, highlighting your relevant customer service, people management and operational experience.

Rapid Physiocare is a leading physiotherapy clinic in Singapore offering treatment and management of neurological, orthopaedic and musculoskeletal injuries. We operate with the help of highly qualified physiotherapists, registered massage therapists, and physiotherapy assistants. Our clinics are located in Tanjong Pagar, Novena, Paya Lebar and Kovan.

Physiotherapists at Rapid Physiocare have advanced clinical expertise in the prevention, treatment, and rehabilitation of a wide range of injuries, ailments, and conditions including joint, muscle, bone, tendon, ligament, nerve and arthritis pain. We employ an active and involved approach with our clients to diagnose and solve the movement impairments in their everyday, sporting and recreational life. Also, we treat people of all ages and have experts in women's health and Lymphedema management which makes us the preferred choice for patients needing personalized physiotherapist treatment.

With health care professionals who can understand different linguistic cultures, we are able to serve patients from USA, U.K, Singapore, Middle East, India, Malaysia, Thailand, France, Germany, China, and others. Physiotherapists at Rapid Physiocare are certified to (AHPC) Allied Health Professions Council.