Assistant Manager-operations -International Process

Assistant Manager -Operations for International process

Location: Mohali ,Chandigarh

Experience: 3 to 10+ Yrs
Qualification: Any Graduate
Salary: Up to 30% hike on current CTC (Maximum 8 LPA)
Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Assistant Manager -operations to lead and manage operations, ensure achievement of targets, and drive process excellence. The ideal candidate should have strong team management skills, excellent communication abilities, and a proven track record in performance management.

Key Responsibilities

• Manage end-to-end operations and ensure achievement of collection targets.
• Monitor agents/team performance against KPIs and SLAs.
• Drive delinquency reduction and improve recovery rates.
• Analyze trends and implement corrective action plans.
• Ensure compliance with company policies, processes, and regulatory requirements.

Requirements

Minimum 3 years of experience required in BPO
Strong understanding of KPIs and SLAs and team handling.
Good communication and stakeholder management skills
Graduate (Mandatory)
Immediate joiners preferred

Contact Details

Email: [email protected]

Interested candidates meeting the above criteria can share their updated resume immediately.

Best Regards

Rozy Madhan