Assistant Manager – Operations (MEF Academy)

MEF Academy is looking for an experienced and highly organized Assistant Manager - Operations to oversee the Academy’s day-to-day operations and administrative functions.

This role plays a key part in ensuring the smooth and efficient delivery of public programmes, in-house corporate training and HR/IR certification programmes conducted by our trainers. You will also lead and develop a team of 3–4 Administrative Executives, ensuring operational standards, service quality and programme delivery requirements are consistently met.

The ideal candidate is a hands-on operations professional with strong leadership, coordination and problem-solving skills, who thrives in a fast-paced training and learning environment.

Key Responsibilities

Operations & Administration

• Manage the daily administrative and operational activities of MEF Academy.
• Lead, supervise and develop a team of 3–4 Administrative Executives.
• Plan, assign and monitor administrative duties to ensure timely and accurate completion.
• Review workflows and improve operational processes to enhance efficiency, productivity and service quality.
• Prepare operational reports and ensure compliance with internal policies and procedures.

Training & Programme Operations

• Oversee the end-to-end administrative and operational arrangements
• Coordinate with trainers, clients, participants and internal departments to ensure programmes are delivered smoothly and professionally.
• Maintain and monitor the master training schedule and ensure all programme arrangements are properly coordinated.
• Ensure timely training confirmations, room bookings, logistics and supporting documentation.

Team & Administrative Functions
Supervise and ensure effective execution of key administrative functions, including:

• External trainer administration
• General administration
• Training logistics and arrangements
• Staff Leave calendar
• Training confirmations
• Documentation and filing
• Claims administration
• Master training schedule
• Other operational and administrative matters as required

Requirements

• Bachelor’s Degree in Business Administration, Management, Human Resource Management or a related field.
• 4–6 years of relevant experience in operations administration, training management, learning & development operations or a related field.
• At least 2 years of experience in a supervisory or team-lead role.
• Experience in training, education or learning & development operations will be an advantage.
• Strong leadership, organizational, communication and problem-solving skills.
• Proficient in Microsoft Office.
• Experience with training management systems, CRM systems or other operational platforms will be an advantage.

Personal Attributes

• Highly organized and detail-oriented.
• Proactive and results-driven.
• Strong interpersonal and leadership skills.
• Able to manage multiple priorities in a fast-paced environment.
• Customer-focused with a continuous improvement mindset.

Why Join MEF Academy?

Join a dynamic team that plays an important role in delivering professional development, HR/IR and corporate training programmes. This is an opportunity for an experienced operations professional to take ownership of Academy operations, lead a team and contribute directly to improving the overall training experience for our clients and participants.