Assistant Manager, Operations Steering, RFM

Job responsibility:

Country DTR Operations

• Sufficient on board training & orientation to make new staffs get familiar with operation asap.
• Provide refresh or enhancement training on system or other operational areas.
• Immediately communication with operation before any new rules and regulations or new processes set in.
• Perform super-user function on system implementation, query answer, troubleshooting. etc.
• Proactively monitoring KPIs and drive improvement.
• Identify enhancement need on operations and process.

Product Management

• Assist Product Management to improve service quality.
• Business reporting and analysis for product development.
• Driving quality and standardization as Dept ISO coordinator.

Other departments

• Closely work with FICO team to study financial related reports.
• Closely work with BPO/ITS team on Rail freight system development or IT tools development.
• Closely communicate with sales/KAM on the requirements from clients, to implement accordingly.

Job requirements:

• Bachelor Degree & above
• Fluent in English reading and writing
• 5 years of relevant working experience preferably in the Freight Forwarding and Logistics industry
• Excellent knowledge of different products like AFR/OFR and international trade
• Excellent knowledge of DTR exp/imp operation process
• Excellent knowledge of operation system like CW1.
• Excellent knowledge of Data quality requirements & GSC operation
• Excellent knowledge of operational KPIs
• Good knowledge of First Choice and DMAIC
• Good knowledge of project management
• Basic knowledge of vendor management
• Basic knowledge of operational accounting
• Excellent communication and interpersonal skill
• Excellent training delivery and program development skill
• Excellent trouble shooting skill
• Good data analysis skill
• Good MS (Excel/PPT/Word etc.) skill
• Quick learner
• Detail orientation
• Creative thinking