Assistant Manager - Operations Support (Data Analytics)

• Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances
• Prepares regular reports and dashboards that summarize the operational performance of the stores Collaborate with teams to optimize processes based on data insights and predictive analytics.
• Conduct root cause analysis for operational challenges and provide recommendation to optimize store operation
• Plays a vital role in budgeting and forecasting activities for store operations. Provide insights and data to assist in the creation of realistic budgets and forecasted sales targets.
• Provide training and support to field managers to ensure they are equipped with the necessary tools and knowledge to perform their roles effectively
• Support data-driven decision-making through in-depth reports and presentations
• Regular meeting with BI team for any new reporting layout or enhancement
• Perform other duties as assigned by the management

Job Requirements

• Bachelor's degree in a relevant field, such as Business Analytics, Statistics, Mathematics, Economics, or Computer Science.
• Strong analytical and problem-solving skills with the ability to convert complex data into meaningful insights.
• Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to both technical and non-technical departments.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, dynamic retail environment.
• Proven experience as a business intelligence analyst or similar role, preferably in a corporate
• Experience with AI-powered analytics
• Proficient in data analysis tools and languages such as SQL, BI, PP, and etc.
• Knowledge of fraud prevention is a plus point.
• Posses own transport and willing to work in office based at Bukit Jelutong, Shah Alam