Assistant Manager - Operations.Trade Operations

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Key Result Areas

• All processing should be as per SOP/OPM s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines.
• Perform sanction checking of relevant parties in documents.
• Handle Trade Operations.
• Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages.
• Ad-hoc tasks given by the Team Head
• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.
• No revenue leakage due to miss out in charges collection
• No outstanding reconciliation entries pending in Nostro or Internal accounts.

Problem Solving

• Managing customers expectations, Ideation and working on automation projects

• Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues

• Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.

• Audit observations if any, must be closed in an effective and timely manner.

• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.

• Acts as an authorizer/maker for Import LG issuance/Amendments/cancellation and/or similar stages for Standby Letter of Credits/Claims.

• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.

• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the import scenario.

Knowledge, Skills and Experience

• Bachelors Degree
• At least 9-12 years of relevant working experiences in Trade Operations
• Expert level knowledge in Understanding of Trade Ops.
• Expert level knowledge of accounting entries and UATs.
• Understanding of amortization principles
• Good communication skills, Team Management and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, good analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.

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