Assistant Manager Order Management

Assistant Manager Order Management

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.

Job Summary:

The Assistant Manager Order Management is responsible for overseeing the end-to-end order fulfilment process, ensuring customer orders are processed accurately, efficiently, and delivered on time. This role serves as a critical link between customers, sales, planning, procurement, manufacturing, logistics, and customer service teams to optimize order management performance, improve customer satisfaction, and support business objectives.

Duties/Responsibilities:

Order Management & Fulfilment

• Manage the end-to-end order management process from order entry through delivery.
• Ensure timely processing, validation, scheduling, and fulfillment of customer orders.
• Monitor order status and proactively resolve issues affecting delivery commitments.
• Establish and maintain order management policies, procedures, and service standards.

Customer Service & Relationship Management

• Serve as an escalation point for complex customer order issues.
• Collaborate with Sales and Customer Service teams to ensure excellent customer experience.
• Manage customer order priorities and communicate delivery risks and solutions.
• Drive improvements in order visibility and customer communication

Supply Chain Coordination

• Partner with Demand Planning, Procurement, Production, and Logistics teams to align supply with customer demand.
• Monitor inventory availability and coordinate allocation strategies during supply constraints.
• Support Sales & Operations Planning (S&OP) activities by providing order and fulfillment insights.
• Ensure accurate ATP (Available-to-Promise) and delivery commitments.

Performance Management

• Develop and track key performance indicators (KPIs), including:
• On-Time Delivery (OTD)
• Order Fill Rate
• Perfect Order Performance
• Backorder Management
• Order Cycle Time
• Customer Satisfaction Metrics
• Analyse trends and implement corrective actions to improve service levels.

Systems & Data Management

• Ensure data integrity within ERP and order management systems.
• Lead system enhancements, testing, and implementation activities.
• Generate and analyze operational reports to support decision-making.
• Utilize tools such as SAP, Oracle, Microsoft Dynamics, Kinaxis, or similar systems.

Required Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, Logistics, or related field.
• 5+ years of experience in supply chain, order management, customer operations, or logistics.
• Strong knowledge of order-to-cash processes and supply chain operations.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.

Preferred Qualifications:

• APICS/ASCM certifications (CPIM, CSCP, CLTD).
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience in manufacturing, distribution, healthcare, consumer goods, or technology industries.
• Experience leading global or regional order management operations.

Education and Experience:

• Bachelor’s degree in Supply Chain Management, Business, industrial engineering, or related field.
• 5+ years of Supply Chain Management Experience – PSI, Production Planning, Demand Planning, Supply Chain Management.

Feature Benefits:

• Medical, Dental, Vision,
• 401K,
• Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.