Assistant Manager, Payroll & Operations

The Assistant Manager, Payroll & Operations is responsible for overseeing day-to-day payroll and HR operations to ensure accurate payroll processing, statutory compliance, effective employee administration and efficient HR service delivery. The role supervises a small team, coordinates operational activities and projects, and supports the Manager/Head of HR in improving HR processes and service quality.

Duties & Responsibilities

Payroll & Compliance

• Manage end-to-end monthly payroll processing and ensure accuracy and timely salary disbursement.
• Review payroll inputs, deductions, allowances, employee movements and statutory contributions.
• Ensure compliance with EPF, SOCSO, EIS, PCB and applicable Malaysian employment requirements.
• Coordinate with Finance on payroll payments, reconciliation and reporting.
• Resolve payroll discrepancies and support payroll audits.

HR Operations

• Oversee daily HR administration, including onboarding, confirmation, promotion, transfer, contract renewal and separation.
• Maintain accurate employee records, HRMS data, leave and attendance information.
• Prepare and review employment letters, HR documentation and operational records.
• Ensure HR policies, SOPs, processes and documentation are properly implemented and maintained.
• Handle employee enquiries relating to payroll, benefits, leave and HR administration.

Compensation & Benefits

• Coordinate employee benefits including medical, insurance and other company-provided benefits.
• Liaise with vendors and service providers on benefits administration.
• Maintain accurate benefits and employee entitlement records.
• Support compensation reviews, benchmarking and benefits-related initiatives.

Team Supervision & Coordination

• Supervise and coordinate the daily work of Payroll and HR Operations team members.
• Allocate work, monitor productivity and ensure deadlines and service standards are achieved.
• Provide guidance, coaching and support to junior team members.
• Coordinate with Finance and other departments on HR operational matters.

Reporting & Process Improvement

• Prepare payroll, headcount and HR operational reports for management.
• Identify operational gaps and recommend improvements to HR processes and workflows.
• Coordinate assigned HR projects, system enhancements and digitalisation initiatives.
• Maintain proper documentation and audit trails while ensuring confidentiality of employee information.

Requirements & Skills

• Bachelor’s Degree in Human Resources, Business Administration, Accounting, Finance or related field.
• Minimum 4–6 years of experience in payroll and HR operations, preferably with supervisory experience.
• Strong knowledge of payroll processing, statutory requirements and Malaysian employment legislation.
• Experience with HRMS, payroll and attendance systems.
• Strong Microsoft Excel, numerical, analytical and reporting skills.
• Good planning, communication, problem-solving and time-management skills.
• Strong attention to detail, integrity and confidentiality.
• Ability to supervise and coach junior team members.