Assistant Manager - People Operations & Analytics

Job Summary

Responsible for end-to-end HR operations, including onboarding, new joiner documentation, background verification, HRIS lifecycle management, apprenticeship and temp workforce administration, employee query resolution, and basic HR analytics. Ensures accurate, efficient, and compliant HR service delivery.

Job Details

• Reward Level: Junior Management
• Job Location: Gurgaon
• Experience: 4 to 6 years
• Qualification: Any Graduate/PG

Responsibilities

HR Operations Delivery

• Manage Onboarding processes, including coordination, orientation, completion of new joiner documentation, and collaboration with the TA team to validate and ensure documentation accuracy before onboarding.
• Handle Employee Lifecycle (ELC) activities on HRIS, onboarding, movements, confirmation, exits, and employee record updates.
• Oversee BGV (Background Verification) end-to-end, including timely initiation, tracking, and closure with the vendor partner.
• Administer NAPS/NATS apprenticeship programs, including enrolment, portal management, statutory compliance, and management of apprentices and temp colleagues in coordination with the vendor partner.
• Lead Helpdesk / Employee Query Management, ensuring timely and accurate resolution as per SLAs.
• Collaborate with internal teams and external partners for smooth HR service delivery.
• Identify opportunities for process improvement and efficiency enhancements.

Automation People Analytics

• Generate HR analytics and operational insights to support effective people decision-making.
• Manage and maintain HR dashboards aligned to key People KPIs and operational metrics.
• Execute process improvement opportunities to enhance efficiency, and employee life cycle delivery..
• Ensure HR data accuracy across HRIS and prepare MIS reports as required.

Qualifications

• Bachelor's/Master's degree in HR or related field.
• 4-6 years of experience in HR Operations.
• Working knowledge of HR dashboards, Excel/Google Sheets, and basic analytics.
• Strong understanding of onboarding, documentation, HRIS, and HR compliance.
• Exposure to HR automation, process digitization, or HR technology initiatives.
• Analytical mindset with attention to data accuracy.
• Excellent communication, coordination, and problem-solving skills.
• Ability to manage high-volume operational tasks with accuracy.