E
EXL
Assistant Manager - Planner
Skills
TableauData AnalysisPower BI
3 months ago
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Important information
Contract type:
Permanent
Location:
Pune Division, Maharashtra, India
Work mode:
Onsite
Published on:
10 August 2026
What they need
- Proficiency in workforce management software, forecasting tools, and analytics platforms (e.g., WFM systems, Excel, Power BI, Tableau, etc.)
- Strong analytical skills with the ability to interpret data, analyze trends, and draw actionable insights
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
- Proven leadership abilities, including the ability to motivate, coach, and develop team members
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
- Detail-oriented mindset with a focus on accuracy and precision in all aspects of work
- Knowledge of contact center operations, customer service principles, and industry standards is a plus
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