Assistant Manager - Pre Sales

We are looking for a proactive, persuasive, and customer-focused professional to drive lead generation and support the sales journey from the first interaction to site visit conversion. As a Asst. Manager - Pre-Sales, you will play a critical role in connecting with potential customers, understanding their requirements, and creating strong first engagement experiences that contribute to business growth.

As a Asst. Manager - Pre-Sales, you will be responsible for:

Lead Generation & Prospect Management

• Maintain and organize a structured database of potential leads generated through various channels.
• Connect with prospective customers through outbound calls, emails, and inbound lead follow-ups to generate quality site visits.
• Identify customer interest levels and ensure timely routing to the relevant sales team members for further closure.
• Source new sales opportunities through proactive outreach and relationship-building efforts.

Customer Engagement & Site Visit Coordination

• Understand customer requirements and provide relevant project information in a clear and professional manner.
• Convince and coordinate prospective customers for project site visits in alignment with the sales team.
• Handle customer queries over calls and emails with confidence, professionalism, and courtesy.
• Ensure a seamless pre-sales experience by maintaining strong follow-up discipline and consistent communication.

Relationship Building & Follow-up

• Establish and maintain positive relationships with prospective clients to build trust and long-term engagement.
• Stay updated with complete project knowledge to effectively communicate offerings and address concerns.
• Follow up diligently with leads to maximize walk-ins and improve conversion opportunities.
• Retrieve relevant customer information and ensure proper documentation for future follow-up.

Internal Coordination & Reporting

• Support marketing initiatives through coordinated calling and email campaigns.
• Work closely with sales and other internal stakeholders to ensure smooth lead handling and customer experience.
• Prepare and maintain accurate MIS reports, call records, and performance trackers.
• Meet assigned team targets and contribute toward overall business development goals.

Core Requirements

• Graduate in any discipline.
• Prior experience of 6-8 Years in pre-sales, tele calling, inside sales, or lead generation roles preferred.
• Strong written and spoken communication skills.
• Confident negotiation and convincing abilities with strong customer handling skills.
• Experience working with Telephony systems, CRM software, or lead management platforms.
• Good working knowledge of MS Office (Excel, Word, PowerPoint).
• Proven track record of generating successful site visits and customer walk-ins.