ASSISTANT MANAGER – Process Digital Solutions

ASSISTANT MANAGER – PROCESS

Digital Solutions

Department

Digital Solutions

Experience

4–6 years

Industry

Manufacturing (mandatory)

Location

To be confirmed

Role Overview

The Assistant Manager – Process will support the organization in documenting, standardizing, and improving business processes across functions. The role will focus on process mapping, SOP development, identification of process gaps and inefficiencies, and coordination with process owners to establish consistent and effective ways of working across departments and locations.

Key Responsibilities 1. Process Mapping & Documentation

Understand and document existing business processes across functions.

Prepare AS-IS and TO-BE process maps, flowcharts, and process documentation.

Identify process steps, inputs, outputs, roles, dependencies, controls, and approval points.

Document business process requirements and identify gaps between current and desired processes.

Maintain a central repository of approved process documents.

Ensure process documentation is updated whenever approved changes are implemented.

2. SOPs & Work Instructions

Prepare, update, and standardize Standard Operating Procedures (SOPs), work instructions, process guidelines, and checklists.

Ensure SOPs clearly define responsibilities, methods, required inputs, expected outputs, and applicable controls.

Coordinate with process owners to review and validate SOPs.

Track SOP approvals, communication, and implementation.

Identify outdated or duplicate procedures and coordinate their revision or withdrawal.

3. Process Standardization & Improvement

Identify variations in how similar processes are performed across departments or locations.

Identify bottlenecks, duplication, unnecessary steps, manual activities, and control gaps.

Work with process owners to establish common and standardized ways of working wherever applicable.

Support process redesign initiatives from requirement identification through implementation.

Develop and maintain standard templates, formats, checklists, and process controls.

Ensure agreed process standards are reflected in SOPs and operating procedures.

Support the identification and documentation of the single best-known method for key processes.

Skills & Competencies

Business process mapping and documentation.

SOP development and process standardization.

Process data analysis and improvement.

Strong analytical, problem-solving, and critical-thinking skills.

Continuous improvement mindset.

Effective communication and stakeholder-management skills.

Ability to coordinate with cross-functional teams and senior stakeholders.

Key Stakeholder Interaction

The role will regularly coordinate with:

Process Owners and functional teams.

Department Heads and Functional Heads.

AVPs, VPs, and Plant Heads.

Executive Director (ED) and Managing Director (MD).

Educational Qualifications

Graduate degree in Engineering, Business Administration, or a related discipline.

MBA/PGDM in Operations, Business Management, Process Excellence, or a related field will be an added advantage.

Six Sigma Black Belt certification will be preferred.

Experience & Industry Requirements

Preferred experience: 4–6 years in a relevant role.

Experience in a manufacturing organization is mandatory.

Relevant experience may include Process Excellence, Business Process Management, Business Operations, Management Consulting, Continuous Improvement, Operations Excellence, Process Documentation, or Business Analysis.

Prior experience in the aluminium industry will be an added advantage.

Success Measures

Completeness, clarity, and accuracy of process maps and SOPs.

Timely review, approval, and updating of process documentation.

Improved consistency of processes across departments and locations.

Identification and resolution of process gaps, duplication, bottlenecks, and control weaknesses.

Effective collaboration with process owners and stakeholders to implement agreed standards.