Assistant Manager – Process Improvement & Automation

About the role

The Assistant Manager – Process Improvement & Automation (Individual Contributor) is responsible for reviewing the organisation's existing operational procedures and identifying opportunities to increase their effectiveness, efficiency, and automation potential. This is a hands-on, individual contributor role that requires the ability to work independently, manage a demanding review schedule, and consistently deliver findings and recommendations within tight project deadlines, including through face-to-face reviews at branch level and overseas locations.

Key responsibilities

• Review existing processes and procedures (SOPs / Work Instructions) to identify opportunities to increase their effectiveness and efficiency, including automation potential.
• Conduct root-cause analysis of process inefficiencies and develop practical, actionable recommendations for automation or process redesign.
• Prepare clear, well-documented findings, including cost-benefit / ROI analysis, to support management decision-making on proposed improvements.
• Conduct on-site, face-to-face reviews with process owners and branch staff to validate how procedures are actually performed in practice, not just as documented.
• Work independently and manage own workload effectively, with minimal supervision, to meet assigned deadlines.
• Ensure all project deadlines and milestones are consistently met, proactively escalating risks or delays where necessary.
• Track progress against the agreed review plan/timeline and report status to management on a regular basis.
• Collaborate with cross-functional stakeholders (branch operations, IT, compliance/risk) to assess the feasibility of proposed automation solutions.
• Support the rollout and change management of approved process improvements, including staff briefings where required.
• Travel to branch locations, including overseas as required to complete on-site procedure reviews.

About you

• Bachelor's degree in Business Administration, Banking & Finance, Industrial Engineering, Aviation or a related field.
• Minimum 7 years of relevant working experience in banking operations, aviation operation, business process improvement, business analysis, or a related discipline.
• Strong analytical, problem-solving, and process-mapping skills.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with process-mapping tools (e.g. Visio, Lucid chart) is a plus.
• Excellent written and verbal communication skills in English.
• Willingness and ability to travel overseas for extended periods.
• Valid passport with no restrictions on international travel.
• Strong self-motivation and proven ability to work independently with minimal supervision.
• Excellent time management, with a track record of consistently meeting deadlines under pressure.
• Strong attention to detail and structured, analytical thinking.