Assistant Manager - Production Support

Key Responsibilities:

• Identifying and resolving technical issues
• Creates and manages day-to-day production issues and development updates
• Able to pull up shots and models and manages technical issues during resolution, reviews and approvals.
• Provide additional support to existing production support procedures.
• Interact with infrastructure, release management, change management, QA, DBA and application teams.
• Provide regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Prioritize issues raised and resolve it accordingly.
• Coordinate escalation and resolution of major/minor service issues.
• Report promptly to management and business partners regarding critical outages until resolution.
• Manage on-roll, outsourced vendor to an SLA and execution of critical situations.
• Allocate resources to resolve problems/incidents.
• Define and manage scope, budget, schedule, priorities and risk throughout the multiple projects.
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Maintaining and updating technical documents and procedures
• Ensure implementation of best industry practices in application development.
• Identifying and manage the various process improvements / automation initiatives.
• Knowledge in DevOps for managing CI/CD pipeline
• Knowledge in managing IT/ Technology audits.

Additional requirements:

• Production Support coordinator, Analyst and problem solver
• Good interpersonal, communication, documentation and presentation skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.