Assistant Manager - Program Management

Job highlights

• Oversee the complete student journey,from onboarding and learning to graduation,ensuring a consistently positive and fulfilling experience for all students
• Delegate and supervise daily tasks among team members,steering them toward established milestones and the highest standards of student experience
• Minimum of 8+ years of enthusiastic engagement in student-facing roles. .

********As the Program Manager at Andheri , you will play a pivotal role in the complete supervision and monitoring of IIDEflagship online programs. This role involves multi-stakeholder management and ensuring the best student experience for all programs. You will manage escalations, check key performance indicators, anticipate bottlenecks, and ensure strategic decisions are made to enhance student success.
What Youll Do:

**Program Oversight:

• Monitor the program management team on service and program delivery of all online programs.

• Oversee the complete student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students.

  **Escalation Management:

  • Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.

  • Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.

    **Team Management and Collaboration:

    • Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.

    • Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.

    • Collaborate closely with the Director of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.

      **Process Improvement:

      • Define clear deliverables, roles, and responsibilities for the program management team.

      • Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.

        **Data Monitoring and Analysis:

        • Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.

        • Conduct surveys to assess and enhance the overall student experience, refining and upholding exceptional standards.

        • Ensure key academic events like orientation and convocation are planned and executed well.

          **Additional Duties:

          • Undertake any other reasonable duties within the broad scope of the position as requested by management.
            Who You Are:

            **Must-Have:

            • Minimum of 8+ years of enthusiastic engagement in student-facing roles.
            • Proven leadership experience within ed-tech or student-centric environments.
            • Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth.
            • Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
            • Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for**********************