Assistant Manager Provider Network

Company Description IA International Assistance provides borderless healthcare services across the region, offering access to global healthcare solutions for diverse client and member populations. The organization is committed to enabling healthcare anywhere, anytime, by connecting individuals with trusted medical providers and support services worldwide. IA International Assistance focuses on seamless coordination, high-quality service delivery, and responsive care to meet evolving healthcare needs. Team members contribute to a mission-driven environment that prioritizes accessibility, innovation, and client empowerment in international healthcare.

Role Description The Assistant Manager Provider Network is a full-time, on-site role based in Selangor, Malaysia. This role is responsible for supporting the development, maintenance, and optimization of the provider network, ensuring timely access to quality healthcare services for clients and members. Day-to-day tasks include coordinating with healthcare providers, monitoring network performance, addressing operational issues, and assisting with provider onboarding and credentialing. The role involves analyzing network data, identifying gaps or risks, and supporting initiatives to enhance service coverage, cost efficiency, and member experience. The Assistant Manager collaborates with internal teams and external partners to ensure smooth communication, compliance with company standards, and continuous improvement of network operations.

Qualifications

• Candidates should possess skills to contribute to planning, expanding, and optimizing provider networks.
• Strong analytical and problem-solving abilities, with experience in data-driven decision-making and performance monitoring.
• Excellent communication and relationship-building skills for collaborating with healthcare providers and internal stakeholders.
• Ability to work on-site in Selangor, Malaysia, and manage multiple tasks in a fast-paced, service-oriented environment.
• Able to travel for work purposes.
• Experience in healthcare, insurance, assistance services, or provider network management is an advantage.
• Relevant diploma or degree in Information Technology, Healthcare Management, Business, or a related field is preferred.