Assistant Manager - Quality

Key Responsibilities

• Ensure compliance with medico-legal standards, client SLAs, GDPR, and regulatory requirements.
• Conduct quality audits, root cause analysis, and implement corrective actions.
• Develop and maintain quality standards, calibration processes, and documentation.
• Monitor quality metrics, SLA performance, and compliance reporting.
• Support complaint management, process improvements, and operational migrations.
• Lead Lean, Six Sigma, and continuous improvement initiatives.
• Mentor team members and drive performance excellence.
• Manage client relationships and stakeholder communications.
• Ensure ISO compliance and adherence to quality assurance frameworks.
• Prepare management reports and maintain process governance standards.

Key Skills

• UK Medico-Legal process knowledge and medical terminology awareness.
• Quality Assurance, auditing, compliance, and information governance.
• Root cause analysis and quality control tools (Pareto, Control Charts, Fishbone Diagram).
• Data analysis, KPI monitoring, and reporting.
• Strong communication and stakeholder management skills.
• Advanced MS Office proficiency (Excel, PowerPoint, Word).
• Attention to detail, confidentiality, and problem-solving abilities.
• Ability to work independently and in rotational shifts when required.

Preferred Skills

• Prior exposure to medico-legal or legal services preferred
• Experience in audits, client SLAs and quality improvement projects
• Six Sigma Yellow Belt (preferred)

Qualifications

• Graduate /Postgraduate (Any Discipline)

Experience

• 5-8 years of experience in quality/compliance/process excellence