Assistant Manager Quality Same Day Surgery

Company Description ACN Healthcare RCM Services Pvt. Ltd. is a leading technology-enabled provider of revenue cycle management (RCM) solutions, focused on improving financial performance, compliance, and patient satisfaction for healthcare organizations. As part of ACN Technologies, the company leverages a global workforce of over 2,500 professionals to deliver high-quality, scalable services. Its solutions span Health Information Management (HIM), eligibility and verification, accounts receivable management, medical coding, data entry billing, and patient access. ACN Healthcare operates from three U.S. locations with its head office in Wilmington, DE, and four global delivery centers based in Bangalore, Hyderabad, and Vizag (India), offering diverse opportunities for growth and collaboration.

Role Description The Assistant Manager Quality Same Day Surgery is a full-time, on-site role based in Hyderabad, responsible for overseeing quality assurance processes within same day surgery operations. This role includes monitoring performance metrics, auditing clinical and administrative documentation, and ensuring adherence to internal quality standards and regulatory guidelines. The position involves collaborating with cross-functional teams to identify process gaps, implementing corrective actions, and supporting training initiatives for staff to maintain high-quality service delivery. The Assistant Manager will prepare regular quality reports, participate in root cause analysis for issues, and contribute to continuous improvement projects that enhance patient experience and operational efficiency.

Qualifications

• Experience in healthcare quality management, preferably in same day surgery or related surgical services.
• Strong understanding of healthcare operations, clinical workflows, and regulatory or accreditation requirements.
• Proficiency in data analysis, quality auditing, and reporting using standard tools and software.
• Demonstrated ability to lead teams, coordinate with multiple stakeholders, and manage performance in a fast-paced environment.
• Excellent communication, documentation, and presentation skills to convey quality findings and recommendations clearly.
• Bachelor’s degree in healthcare administration, nursing, allied health, or a related field; advanced qualifications or certifications in quality management are an advantage.
• Prior experience in RCM, HIM, or surgical department operations is preferred.
• Commitment to ethical practices, attention to detail, and a continuous improvement mindset.