Assistant Manager, Regional Performance Management

Get to Know the Team

Focus on ensuring the operational effectiveness by Country, Vertical and Regional. We are a team that:

• Celebrate collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our consumer, driver and merchant partners.
• Strive to do excellent and meaningful work with the clarity of thought, creativity and effective execution.
• Help influence the operations efficiency of the company, especially involving that of our consumer, driver and merchant partners.

Get to Know the Role

As an Assistant Manager Regional Performance Management, you will lead our efforts to drive performance by supporting each country to exceed operational targets. Whether tasks are performed in house or at a business process outsourcer (BPO), enhancing performance by working with stakeholders and providing feedback cross-functionally to address trends in the business is essential.

You help ensure that the goals are SMART, aligned with the performance standards, and reflect the expectations and needs of partners.

You will be directly reporting to the Regional Vendor Manager for Grab Support.

The Critical Tasks You Will Perform

• Define performance standards: Responsible for defining the performance standards and indicators that will be used to measure and evaluate the performance of the Country by verticals, BPOs and Region as a whole.
• Plan performance objectives: Collaborate with the Regional Analytics team as well as Country teams in planning the performance targets
• Communicate and Collaborate: Conduct regular cadences with Country teams and BPOs on the performance. Ensure all are informed, engaged and satisfied with the performance management process and system
• Track performance results: Monitor the performance results of countries, verticals and the region as a whole. You will analyze on the performance data and indicators, and comparing them with the performance standards and goals.
• Provide data Insights: Usage of different methods and tools to monitor performance, such as dashboards, reports, observations, regular rigors and audits. Identify and work with the teams to address any performance gaps, issues, and risks that may arise.
• Review performance outcomes: You will conduct regular performance reviews to be done weekly, monthly and quarterly. Foster the usage of the performance results, indicators and data to evaluate the performance achievements, challenges and areas for improvement of the teams.
• Improve performance quality: Identify performance improvement actions, programs and plan to enhance the performance results, outcomes and standards
• Stakeholders Management: Manage the performance expectations, feedback and conflicts of the performance partners.These stakeholders include the Country team, Product team, BPO and others who have influence on the performance of Grab
• Foster a culture of continuous improvement by using the performance feedback, data and indicators to diagnose any performance issues, root causes and solutions