Assistant Manager (Reservations)

Role & responsibilities

• Respond to guest queries via email and phone, providing exceptional service and up selling services using effective marketing techniques.
• Achieve set revenue targets by maximizing sales efforts in coordination with the team, focusing on increasing overall sales and profitability.
• Address customer queries and complaints promptly, ensuring a high level of satisfaction at all times. Ensure timely and efficient resolution of issues to maintain positive client relationships.
• Identify sales opportunities, present product benefits effectively, and secure new business. Continuously seek ways to expand and grow client relationships and sales within the APAC/UK/Europe/EMEA region.
• Adhere to administrative requirements and utilize resources productively to meet organizational goals. Ensure efficient use of time, tools, and systems to support team targets.
• Maintain detailed records of client information, ensuring that all marketing and client data is accurate and complete. Stay informed about your own product offerings as well as competitor products to effectively position the services.

Preferred candidate profile

• Minimum 3 years of experience in a customer-facing role, preferably within the APAC/UK/Europe/EMEA region or in a similar industry (Sales, Travel, etc.).

Skills:

• Excellent communication skills, both written and verbal. • Proven track record in sales and upselling.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team to meet and exceed targets.
• Knowledge of APAC/UK/Europe/EMEA market trends and customer behavior.
• Bachelors degree in Travel and Tourism/Hospitality or equivalent experience.

Additional Requirements:

• Fluency in English (additional languages such French, Spanish or in any APAC language(s) are a plus).
• Familiarity with CRM tools and MS Office Suite.