Assistant Manager - Restaurant

CULTIVATE A BETTER WORLD

We offer health-conscious fresh fish, cooked proteins, veggies, and plant-based choices served fast. We are no typical fast-food experience. Poke Bowl is different. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

OWN THE GUEST EXPERIENCE. BUILD THE TEAM. DRIVE THE SHIFT.

THE ROLE

As an Assistant Restaurant Operations Manager you will side-by-side with our general manager to assist in leading the front-of-house/ general operations experience and accountable for:

- Guest Experience (hospitality, speed, cleanliness, energy, recovery)

- Shift Execution (shift leadership, order flow, accuracy, coordination)

- Digital + Off-Premise (online orders, pickup experience, catering support)

- People + Culture (coaching, accountability, engagement, bench strength)

- FOH Labor + Deployment (smart schedules, right people in the right places)

You’re not a “stand in the corner and supervise” assistant manager. You’re visible, hands-on, and coaching in real time. You are a hospitality trend setter and make sure guests feel welcomed, cared for, and excited to come back.

You report to the General Manager to keep FOH and BOH aligned, especially during peak volume and high online ordering/catering demand.

WHAT YOU’LL DO

You own the full guest journey, entry to exit, and you make it feel fast, friendly, and on brand.

· Flow, friendliness, speed, cleanliness, and energy are consistently strong

· Dining room, beverage station, expo, entry, and pickup areas stay guest-ready all shift

· Peak periods feel controlled: you set the pace, direct traffic, and protect hospitality

· Guest issues are handled with empathy + urgency + ownership (fix it fast, make it right)

· Guest feedback becomes coaching, recognition, and visible improvement

· The environment is clean, welcoming, and consistent (presentation, signage, vibe)

· You Build a High Performing FOH Team.

· You build a connected culture through real-time leadership, standards stay high and the team stays connected.

· Hiring, onboarding, and training are strong in partnership with the General Manager

· Bench strength is growing - you identify potential and develop future leaders

· Accountability + positivity + urgency show up consistently

You treat online ordering and pickup as part of our experience - not a side task.

· Online orders are accurate, fast, and consistent with the in-store experience

· Pickup flow is smooth and organized

· You balance digital + in-store volume to protect quality, speed, and the guest experience

· You use feedback trends to tighten execution and elevate the team

· Catering/large orders get proactive communication and clean handoffs

You run shifts with confidence, keep standards tight, and look to improve efficiencies.

· You can run a shift independently, calm, clear, and in control

· You are deeply connected to our food and know how to spot issues and make food calls

· Schedules and deployment set the team up to win (right people, right places, right pace)

· Food safety, cleanliness, and brand standards are met every day

· FOH and BOH stay aligned through tight handoffs and clear communication during peak

· You spot bottlenecks (speed of service, layout, order flow) and drive improvements

OUR LEADERSHIP VIBE

· High standards + high heart. You lead with care and accountability through our values.

· Coach in the moment and remain calm under pressure.

· You care about the details. You protect the brand through consistent execution.

· You bring pace and positivity.The team learns from you.

WHAT YOU’LL BRING TO THE TABLE

· experience working in a high-volume restaurant environment

· Strong Restaurant/ Operational leadership with a real passion for hospitality and food

· Willingness to Learn our Kitchen: Strong food palate and confidence making food calls/coaching on quality as needed

· Experience in a food-focused operation with high standards

· Proven ability to coach, develop, and hold teams accountable

· Comfortable leading in a fast-paced, high-energy environment

· Strong communication and problem-solving skills

· Ability to work a flexible schedule (nights, weekends, holidays)

· ServSafe certified (or willingness to obtain)

· Must pass background check

Physical Requirements: must be able to stand/walk 8–10 hours per shift and work in varying temperatures.

WHAT’S IN IT FOR YOU

• Free food (yes, really FREE)
• Holiday closures
• Competitive compensation

· A VIBEY BRAND |Food you’re proud to serve and a brand you feel good to rep

Pay: From $17.50 per hour

Expected hours: 22.0 – 40.0 per week

Benefits:

• Paid training

Work Location: In person