Assistant Manager - Restaurant

Job Summary

We are seeking an enthusiastic and results-driven Assistant Manager to support the General Manager in leading daily operations at our Potbelly Sandwich Shop. In this role, you will help drive sales, develop and motivate team members, maintain food quality and safety standards, and deliver outstanding guest experiences. You will lead shifts, support staffing and inventory management, monitor operational performance, and help create a positive, high-performing team culture while ensuring the restaurant operates efficiently and consistently meets Potbelly brand standards.

Responsibilities

• Assist in leading all day-to-day restaurant operations to ensure efficient service, food quality, cleanliness, and an exceptional guest experience.
• Recruit, hire, train, coach, and develop team members to build a motivated, customer-focused workforce.
• Create and manage employee schedules to ensure proper staffing while meeting labor goals.
• Maintain inventory levels by ordering products, controlling food costs, minimizing waste, and ensuring product freshness.
• Ensure all food is prepared and served according to Potbelly brand standards and food safety guidelines.
• Oversee cash handling, daily deposits, and accurate use of the POS system.
• Monitor restaurant performance by analyzing sales, labor, food costs, and profit and loss reports to identify opportunities for growth and improved profitability.
• Maintain a clean, safe, and organized restaurant while ensuring compliance with all health, safety, and company standards.
• Assist in leading each shift by motivating the team, resolving guest concerns promptly, and ensuring smooth operations during peak business periods.
• Foster a positive team environment that encourages accountability, teamwork, recognition, and continuous improvement.
• Support local marketing initiatives, catering opportunities, and community engagement to drive sales and build customer loyalty.

Qualifications

• 1+ years of restaurant management experience, preferably in a fast-casual, quick-service, or high-volume restaurant environment.
• Proven leadership experience with hiring, coaching, developing, and retaining high-performing teams.
• Strong understanding of restaurant operations, including food safety, inventory management, labor scheduling, and cost control.
• Experience managing budgets, cash handling, and profit and loss performance.
• Proficiency with POS systems and restaurant technology.
• Excellent communication, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced environment while maintaining a positive attitude and delivering exceptional hospitality.
• Strong commitment to quality, cleanliness, teamwork, and guest satisfaction.
• Flexibility to work days, evenings, weekends, and holidays as business needs require.
• Catering or off-premise operations experience is a plus.

If you're passionate about developing people, serving great food, and creating memorable guest experiences, we'd love to have you lead our team. Join Potbelly Sandwich Works and help create a fun, welcoming environment where both employees and guests feel at home while driving operational excellence and business success.

Pay: $18.00 - $22.00 per hour

Work Location: In person