Assistant Manager - Retail Operations Training

1. Oversee Trainers & Training Centre – Coordinate and monitor trainers, training schedules, Centre operations, and training effectiveness to ensure consistent delivery standards.
2. Lead Retail Training Strategy – Assist in developing and executing training strategies aligned with retail operational priorities, business goals, and capability gaps.
3. Succession Planning – Develop and maintain succession plans for key retail positions by identifying high-potential talent and establishing structured development pathways.
4. Training Programme Development – Design and enhance retail operations training programmes, including onboarding, operational skills, leadership, and career development programmes.
5. E-Learning Development – Assist in developing and implementing e-learning content and digital learning solutions to improve training accessibility and scalability.
6. Training Materials & Standards – Develop, review, and maintain training materials, SOP-related learning content, trainer guides, and assessment tools to ensure accuracy and consistency.
7. Training Performance & Continuous Improvement – Track training effectiveness, gather feedback and operational insights, and recommend improvements to strengthen retail capability and business performance.
8. Any ad hoc task assists by management

Job Requirement :

1. Degree in Human Resources, Business Administration, Education, or a related field. HRD Corp Train-the-Trainer (TTT) certification is an added advantage.
2. At least 2 years of experience in training, learning & development or retail/F&B operations, with prior team-leadership experience preferred.
3. Strong knowledge of convenience store or retail operations, SOPs and service standards.
4. Familiarity with HRD Corp (HRDC) claim and application processes.
5. Hands-on experience developing e-learning content on an LMS (RYMNET or equivalent).
6. Excellent facilitation, coaching, communication and stakeholder-management skills.
7. Required language(s): Bahasa Malaysia and English.
8. Willing to travel to outstation training Center and stores for training delivery and audits.