Assistant Manager, Sales Administration

About the role

We are seeking an experienced and hands-on Assistant Manager, Sales Administration to lead and oversee the Sales Administration function. This role is responsible for ensuring efficient execution of sales support operations, commission and incentive administration, customer claims, rebates, invoicing, reporting, and business process governance. The incumbent will lead a team of approximately 17 employees and work closely with Commercial, Sales, Finance, Customer Service, Marketing, Supply Chain, and external customers to ensure operational excellence, strong controls, and high service standards. The role will also drive process improvement, automation, and continuous enhancement of systems and workflows to support business growth.

Key responsibilities

• Lead, coach, and develop a Sales Administration team of approximately 17 employees
• Set departmental objectives, monitor KPIs, and ensure achievement of service level commitments
• Drive employee engagement, performance management, succession planning, and capability development
• Manage resource planning and workload allocation to ensure business continuity and operational efficiency
• Oversee daily sales administration operations to ensure timely and accurate processing
• Review and validate sales commissions, incentives, overtime claims, and delivery cost calculations
• Manage customer rebates, distributor incentives, promotional claims, and contractual rebate processing
• Review and approve Credit Notes, Debit Notes, pricing adjustments, and customer settlements
• Oversee preparation and submission of recurring operational, rebate, sales support, and customer reports
• Lead process improvement and automation initiatives to improve productivity and reduce manual effort

About you

• Diploma or Degree in Business Administration, Operations Management, Accounting, Supply Chain, or a related discipline
• Minimum 8 years of experience in Sales Administration, Sales Operations, Commercial Operations, Order Management, or related functions
• Minimum 5 years of people management experience, leading teams of at least 10 employees
• Proven experience managing commissions, rebates, customer claims, invoicing, pricing administration, and reporting functions
• Strong leadership, coaching, and stakeholder management skills
• Strong analytical and problem-solving capabilities with a data-driven mindset
• Proven experience in process improvement, automation, and system implementation projects
• Advanced proficiency in Microsoft Excel and Microsoft Office applications
• Hands-on experience with SAP ERP systems is required
• Excellent communication, interpersonal, and organizational skills

We regret that only shortlisted candidates will be contacted.