Assistant Manager- Sales

NTT DATA- Hiring for Assistant Manager -Sales International BPO- in Gurgaon- Permanent Role

Interested candidates apply to this Job Post

Work Schedule and Benefits (Applicable to All Roles)

Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)

Work Mode: 100% Work from Office

Role Summary

Leadership role responsible for end-to-end delivery, including team performance, SLA adherence, client communication, and operational governance.

Key Responsibilities

Team Management

Drive revenue targets, SLAs, and KPIs

Own performance reviews, goal setting, and productivity

Analyze reports and publish daily/weekly dashboards

Manage attrition, hiring coordination, and training alignment

Ensure compliance with client guidelines and processes

Handle client interactions, reviews, and escalations

Implement process improvements and sales strategies

Monitor quality, productivity, and operational efficiency

Required Skills

Strong leadership and team management capability

Deep understanding of sales operations and metrics

Excellent stakeholder communication (client-facing readiness)

Data-driven decision-making

Conflict resolution and people management

Eligibility

5 to 12 years of experience in BPO / sales operations

Experience managing international voice outbound processes

Telecom sales experience is an added advantage

KPIs / Metrics

Team revenue and target achievement

SLA adherence

Attrition and retention

Client satisfaction (CSAT / feedback)

Operational efficiency (productivity, cost control)

Interested candidates apply to this Job Post