Assistant Manager, Sales Support Operation

Role Summary

Manage sales administration from quotation and contract approval through order activation and billing. The role supports the Malaysia sales team, coordinates with regional and headquarters teams, and ensures all transactions are accurate, compliant and completed on time.

Key Responsibilities

• Prepare and validate quotations, pricing requests, proposals and sales documents.
• Coordinate internal approvals for pricing, contracts, credit terms and commercial exceptions.
• Review customer orders and ensure all required documents are complete before submission.
• Track orders from booking to service activation, customer acceptance and billing.
• Coordinate with Sales, Product, Legal, Finance, Service Delivery and Customer Service teams.
• Maintain accurate customer, opportunity, contract and order records in CRM and internal systems.
• Monitor contract expiry dates, service renewals and outstanding customer actions.
• Resolve order, provisioning and billing discrepancies with the relevant teams.
• Prepare weekly pipeline, order status, revenue and sales-performance reports.
• Monitor pending orders, unbilled services and operational risks, and escalate delays promptly.
• Maintain sales operations procedures, templates and document records.
• Support audits and ensure compliance with company policies and approval requirements.
• Recommend process improvements to reduce errors and improve turnaround time.
• Guide junior sales support team members where required.

Qualifications and Experience

• Bachelor’s degree in business administration, Telecommunications, Finance, Information Technology or a related field.
• At least five years of experience in sales operations, sales support, order management, commercial operations or a related function.
• Experience in telecommunications, ICT, cloud, data centres or international connectivity services is an advantage.
• Familiarity with CRM, enterprise resource planning, order-management or billing systems.
• Proficiency in Microsoft Excel, PowerPoint, Word and other business-productivity tools.
• Experience working with cross-functional or regional teams is preferred.

What We Offer

• Competitive salary, annual salary review and performance bonus.
• Medical and insurance coverage in accordance with company policy.
• Annual leave and other statutory benefits.
• Employee recognition, referral and long-service awards.
• Exposure to regional projects, global customers and cross-border teams.
• Opportunities to develop expertise in telecommunications, cloud and ICT solutions.
• Clear career-growth opportunities within an international organisation.