Assistant Manager, Sales Systems & Operations

This role is responsible for driving sales excellence by managing sales systems, optimizing sales processes, supporting digital transformation initiatives, and enhancing sales force capabilities. This role serves as the key liaison between cross functions, and external partners to ensure sales tools, reporting, and commercial systems operate efficiently while supporting business growth.

What you will do

• Manage and continuously enhance commercial systems and sales enablement technologies to improve sales execution and operational efficiency.

• Lead the system for key commercial platforms, including contract management, distributor management, sales force automation, and image recognition solutions.

• Drive system enhancements, process improvements, user adoption, and change management initiatives.

• Collaborate with regional and global teams to support system implementations and cross-functional transformation projects.

• Partner with internal stakeholders, external vendors, and project teams to ensure successful project delivery and business continuity.

• Manage the end-to-end commercial contract management process, including incentive administration and related commercial transactions.

• Work closely with relevants teams to resolve contract-related issues while ensuring compliance with internal policies and governance standards.

• Lead reporting automation initiatives through Power BI by enhancing existing dashboards and developing new reports to support business decision-making.

• Collaborate with stakeholders to identify key business metrics and develop insightful dashboards to monitor performance and trends.

• Continuously improve reporting capabilities and automation processes to enhance operational efficiency.

• Conduct sales capability assessments to identify development opportunities and recommend solutions that improve sales effectiveness.

• Design and implement training programmes, either internally or with external partners, to strengthen sales capabilities.

• Deliver on-the-job coaching and training on sales execution best practices to improve field sales performance.

What we are looking for

• Minimum Degree (Business, IT or equivalent)
• Minimum 5 years of working experience in Sales Excellence, Sales Operations, Sales Systems, Commercial Excellence, or Sales Capability.
• Team player with strong interpersonal and stakeholder management skills – able to work with and influence stakeholders/colleagues at all levels
• Proven experience managing business systems, commercial processes, or digital transformation projects. Experience in ERP implementation or system deployment will be an advantage.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Experience with Power BI, Tableau, or similar business intelligence tools.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Familiarity with commercial platforms.
• Excellent stakeholder management, communication, and project coordination skills.
• Self-motivated, proactive, and comfortable working in a fast-paced environment with multiple priorities.