Assistant Manager/ Senior Engineer/ Engineer, Service Field

Job Descriptions

• Lead a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination/support to ensure smooth daily field operations.
• Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
• Follow up on repair works completion to achieve continual operations.
• Closely monitor lift & escalator performance and timely respond to breakdowns.
• Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
• Prepare trouble shoot analysis / incident investigation reports as required.
• Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
• Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
• Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.

We are looking for:

• Bachelor’s degree (or above) in Mechanical, Electrical/Electronic Engineering, Building Services or a related discipline.
• With good lift experience may consider as a senior
• Good command of spoken and written English and Chinese.
• Good computer skills including Word, Excel and PowerPoint.
• Customer oriented with good interpersonal & communication skills.
• Eager to learn, self-driven, logical, analytical and detail minded.

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)

Website: http://www.otis.com/ [link removed]  [link removed]

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) [link removed]  [link removed]Personal Information Collection Statement (for Recruitment), [link removed] (ii) Terms of Use [link removed], (iii)  [link removed]Otis Job Applicant Privacy Policy [link removed]. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.