Assistant Manager / Senior Executive – Community Operations

Job Summary
Support community-based healthcare operations and programmes by collaborating with internal teams and community partners to enhance residents’ health outcomes and improve care delivery within the community.

Responsibilities

• Coordinate and execute community care initiatives and health programmes within an assigned geographical area to ensure effective delivery to residents
• Collaborate with community partners and stakeholders to address residents’ health and care needs through coordinated operational activities
• Build and sustain positive working relationships with community partners to foster ongoing collaboration and support
• Support operational planning by analysing data, monitoring workload and service demand, and tracking key performance indicators to identify improvement opportunities
• Recommend and implement operational improvements based on data analysis and identified issues to enhance programme performance
• Develop, pilot, and evaluate new programmes, workflows, and operational processes to improve service delivery and operational efficiency
• Identify and apply technology solutions to streamline workflows and increase operational effectiveness
• Participate in continuous improvement initiatives aimed at enhancing resident experience and service quality
• Manage resident feedback by investigating concerns, coordinating with stakeholders for service recovery, and analysing feedback trends to identify service gaps
• Support ad-hoc projects and operational initiatives as assigned by management
• Work independently and collaboratively within teams to meet operational goals and resolve challenges

Required competencies and certifications

• Strong written and verbal communication skills to effectively engage stakeholders and residents
• Proficiency in analysing operational data and monitoring performance indicators to support decision-making
• Demonstrated interpersonal and stakeholder management skills to build collaborative partnerships
• Organisational and problem-solving skills to manage operations and resolve issues efficiently
• Professional handling of feedback and complaints to facilitate appropriate resolution and improve resident satisfaction

Preferred competencies and qualifications

• Bachelor’s Degree in any relevant discipline
• Minimum 2 years of working experience
• Prior experience in healthcare, operations, community engagement, and/or customer service

Other Information
Why Join? This role offers the chance to contribute to impactful community healthcare initiatives while gaining experience in programme operations, stakeholder engagement, service improvement, and population health initiatives.
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