Assistant Manager - Services

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Job Title Assistant Manager - Services (HVAC)

Department / Division

Operations

Position reports to

Sr. Manager - Services

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

• Retailers - Store Managers
• Outsourced Agencies - Facility Managers, Supervisors
• Original Equipment Manufacturers (OEM), Vendors for the purpose of AMC
• Government/ regulatory bodies
• Vendors/ contractors

Minimum Qualification

(i.e education, training etc.)

• Engineering Graduate (Heating, Ventilation & Air-conditioning)

Minimum Experience

• 7 - 10 years of experience in Engineering; with at least 4 - 5 years in retail/real estate industry

Special Skills/Attributes

(required for performing the job effectively)

• Sound understanding of air-conditioning equipments and systems
• Knowledge of infrastructure installations
• Knowledge of mechanical, electrical and civil maintenance policies and processes

Overall Purpose/Objective

Of the job

Responsible for implementation of the maintenance strategy across all the HVAC equipment / systems within the property and adherence to preventive maintenance schedules and timely resolution of retailer issues

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)

• Formulate a planned preventive maintenance schedule (PPM) for HVAC and fire fighting equipments/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual
• Ensure that all the necessary log-books/ daily checklists are filled in on time and record the snags for all HVAC and fire fighting equipments
• Undertake breakdown maintenance after determining the causes for breakdown and resolve the same in minimum time
• Undertake daily inspection of the HVAC systems and equipment across the property to check its physical condition and functioning
• Supervise the checks of equipment/ systems carried out by the outsourced staff and review the checklists obtained from them
• Manage the deployment of outsourced staff, in coordination with Chief Engineer, in order to ensure that all the critical equipment/ areas are adequately manned
• Provide necessary support to the retailers in timely and effectively resolving their issues pertaining to engineering/ technical such as air-conditioning, water, sprinklers, hydrants etc.
• Identify the agencies for the purpose of Annual Maintenance Contract (AMC) and define scope of work for them based on the areas to be covered and services to be provided
• Check and verify bills raised for any maintenance work undertaken within the property through job orders/ contractors
• Liaise with government/ regulatory bodies (such as Power Company, Fire department) and/ or their representatives such as lift supervisor, electrical inspector etc. along with the Liaison team / Security team to obtain the necessary licenses/ permissions etc.

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