Assistant Manager (Supply Chain Operations)

Job Purpose

The Assistant Manager is responsible for the day-to-day operations of the Distribution Centre, ensuring efficient inbound, storage, and outbound activities while maintaining product freshness, quality, food safety, and service level performance. The role works closely with warehouse teams, transport, planning, and quality stakeholders to support smooth operations and continuous improvement.

Key Responsibilities

Operations Management

• Ensure smooth distribution Centre operations, including receiving, put-away, picking, packing, and dispatch of fresh food.
• Achieve operational KPIs such as productivity, turnaround time, order fulfilment, and on-time delivery.
• Manage a team of more than 20 staff, including warehouse supervisors, warehouse assistants and contractors.

Quality, Food Safety & Freshness

• Ensure adherence to food safety, hygiene, and cold chain requirements across all operational activities.
• Supervise product handling, storage conditions, FIFO/FEFO compliance, and quality checks.
• Lead investigations and corrective actions for quality issues, damages, or customer complaints.

Inventory & Stock Control

• Achieve inventory accuracy through cycle counts, stock reconciliations, and variance analysis.
• Monitor stock ageing, slow-moving items, and potential write-offs, and escalate risks promptly.
• Ensure system transactions are accurately captured and aligned with physical movements.

Continuous Improvement & Compliance

• Identify operational gaps, inefficiencies, and risks, and lead improvement initiatives.
• Lead implementation of new processes, systems, or operational changes.
• Ensure compliance with SOPs, company policies, and ISO audit requirements.
• Promote safety culture and good housekeeping practices.

Stakeholder Coordination

• Liaise with internal & external teams such as Procurement, Planning, Quality Assurance, and Finance.
• Support communication with vendors or service providers where required.
• Prepare regular operational reports, updates, and ad-hoc analysis for management.
• Ensure warehouse billing is vetted and submitted promptly

Job Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Minimum 5 years of experience in warehouse, logistics, inventory, or supply chain operations in a supervisory or managerial capacity.
• Good knowledge of WMS, inventory management systems and Microsoft Office
• Strong leadership, problem-solving and communication skills.
• Able to work independently, managing operational issues and making swift & decisive decisions.
• Possess a growth mindset, willing to take on challenges.
• Able to work in a fast-paced and dynamic environment.
• Experience in cold room warehouse operations will be an advantage.