Assistant Manager Support

Job highlights

• Handling customer,complaints and feedback and providing maximum level of customer satisfaction and ensuring the company s quality standards and on time delivery and implementation of Innervex Technologies Solutions by own and managing the team of support executives
• Pleasant telephone manner,business presentation skills . Good IT skills and good communication skills .

Responsibilities

• Handling customer, complaints and feedback and providing maximum level of customer satisfaction and ensuring the company s quality standards and on time delivery and implementation of Innervex Technologies Solutions by own and managing the team of support executives.
• Attending incoming enquiries onsite and off-site, establishing the customer s needs and converting these into sales
• Telephone account management, responding to customer enquiries and processing orders over the- telephone and online via email or onsite visit.
• To ensure that all quotations are up to date and are dispatched to the client on a same-day basis.
• To ensure activity reports are provided to Office as necessary.
• To remain friendly, polite and efficient at all times to ensure that the Company s goal of total
• Customer satisfaction is achieved at all times for both clients and company personnel.
• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
• Negotiating the terms of an agreement and closing sales;
• Gathering market and customer information and gaining a clear understanding of customers' businesses and requirements;

Essential requirements Desirable attributes

• Should have excellent written spoken English, coaching, negotiation and interpersonal skills
• Pleasant telephone manner, business presentation skills
• Good IT skills and good communication skills
• Attention to detail and enthusiastic, flexible and adaptable
• You should also be self-motivating and proficient to work very independently
• Eager to put the extra hours of work to grow up the business.