Assistant Manager, System and Management Support

Supervises, coordinates and guides junior/ testers in performing system testing, providing recommendations in supporting new/revised products(s) implementation and/or system enhancement.

• Supervises and guides junior/ testers in meeting objective.
• Attends to enquiries, provides advice and support to branch offices, fellow colleagues from other departments, system users and vendors.
• Attends product, system and/or regulatory meeting with assessment & initiates proposed enhancement.
• Plans, coordinates & performs user acceptance testing of new products and/or system enhancement including requirement & defects management for on time implementation, attends and initiates MIS extraction in supporting reporting, performance monitoring & statistical analysis.
• Evaluates and monitors defect(s) fixing status with rectification & solutioning for minimal impact to daily business processing and/or implementation.
• Coordinates, advise & updates functional HODs & leads for enhancement requirement needs, prioritization, implementation with impact analysis in meeting business objectives.
• Prepares and maintain ISO documentation or SOP and ensures compliance of ISO standards or SOP, plans and organises training for staff & system user and junior/ testers with updated guides, manual and procedure.
• Review suspense balance, outstanding provision account, expired cheques or failed payment, unpaid approved claims, exception reports and co-ordinate/carry out necessary financial reconciliation, rectification and clearance according to time frame set.
• Participates in projects under department, divisional and/or Company and attends to any other tasks assigned from time to time.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Tertiary education, preferably in Business Studies / Science / Mathematics / Computer Science Or AMII, AAII, FLMI or equivalent with minimum of 3 years relevant working experience
• Has 3 - 5 years’ experience in Life/General insurance industry.
• Experienced and knowledgeable in system testing and development.
• Minimum 1 year in supervisory level
• Strong interpersonal skills, good public relationship skills, analytical skills, problem solving skills, delegation skills, supervisory skills, ability to produce high quality work under pressure, negotiation skills and computer knowledge
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

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Work Locations MY-Menara Great Eastern

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