Assistant Manager Tech Operations

Job highlights

• Bachelor s degree in Computer Science,IT,or related field
• Handle domain pointing,DNS setup,and hosting configurations as required
• Skills Required
• Preferred Qualifications
• Experience in SaaS / CRM / Real Estate tech domains (preferred)
• Monitoring Tools: Experience with Grafana,New Relic,or similar tools for uptime and

The Assistant Manager Tech Operations will be responsible for ensuring smooth functioning of all
technical systems, managing operational workflows, and coordinating between technology, product,
and business teams

This role requires a mix of technical expertise, analytical thinking, and strong
communication skills to maintain system uptime and process efficiency

Key Responsibilities
Oversee daily technical operations and ensure smooth performance of production systems

Manage server health, background jobs, and scheduled tasks

Coordinate with engineering, DevOps, and QA teams for deployment and issue resolution

Monitor uptime, troubleshoot incidents, and prepare RCA (Root Cause Analysis) reports

Handle domain pointing, DNS setup, and hosting configurations as required

Support integration and maintenance of cloud telephony systems and related call workflows

Prepare weekly and monthly reports on system performance, issues, and resolutions

Maintain operational documentation, process flows, and SOPs for tech activities

Identify opportunities for process automation and continuous improvement

Collaborate with internal teams to resolve user-impacting issues quickly and effectively

Skills Required
Technical Skills
Server & Hosting Management: Basic understanding of Linux/Unix servers, cPanel,
Nginx/Apache, and hosting environments

Domain & DNS Management: Strong knowledge of domain pointing, DNS configuration (A,
CNAME, TXT, MX records), and name server management

Cloud Telephony Understanding: Familiarity with telephony systems (Exotel, Knowlarity, Twilio,
etc

), IVR flow management, and call routing setups

Cloud Platforms: Exposure to AWS / GCP / Azure for hosting and monitoring

Monitoring Tools: Experience with Grafana, New Relic, or similar tools for uptime and
performance tracking

Database Knowledge: Understanding of MySQL / PostgreSQL / Redis for basic operations

Analytical & Reporting Skills
MS Excel (Advanced): Strong proficiency for operational reporting, pivot tables, data analysis,
and metric tracking

Ability to generate performance dashboards and trend analysis reports

Strong analytical and troubleshooting mindset for identifying root causes

Soft Skills
Excellent verbal and written communication

Strong coordination skills between tech, product, and operations teams

Process-oriented with high attention to detail

Problem-solving attitude and decision-making under pressure

Leadership qualities to manage small teams and mentor junior members

Adaptability to fast-paced, dynamic work environments

Strong ownership and accountability for deliverables

Preferred Qualifications
Bachelor s degree in Computer Science, IT, or related field

Experience in SaaS / CRM / Real Estate tech domains (preferred)

Exposure to Ruby on Rails or Node

js environments

Basic scripting (Bash/Python) for automation tasks