Assistant Manager, Technical Solutions & Operations

About the role

This role involves solution design, project implementation, network operations, and customer management for telecommunications and ICT services. You will work across IP VPN, MPLS, DIA, IPLC/IEPL, SD-WAN, cloud connectivity, data centre, managed network, security and ICT services, supporting enterprise and carrier customers throughout the service lifecycle.

Key responsibilities

• Work with Sales and Product teams to understand customer requirements and recommend suitable technical solutions
• Design solutions covering IP VPN, MPLS, DIA, IPLC/IEPL, SD-WAN, cloud connectivity, data centre, managed network, security and ICT services
• Prepare high-level and low-level designs, network diagrams, bills of materials, implementation plans and technical proposals
• Conduct technical presentations, solution workshops, site surveys and proof-of-concept activities
• Lead or coordinate customer service implementation from order acceptance through testing, handover and service activation
• Develop project schedules, assign technical activities and monitor delivery milestones
• Coordinate local and international carriers, data centres, cloud providers, contractors and equipment vendors
• Manage service testing, user acceptance testing, migration activities and production cutovers
• Support the availability and performance of customer connectivity, cloud and managed ICT services
• Act as a technical point of contact for assigned enterprise and carrier customers

About you

• Bachelor's degree in Telecommunications, Electrical or Electronic Engineering, Computer Science, Information Technology or a related discipline
• At least five years of relevant experience in telecommunications, networking, cloud, data centre or ICT services
• At least two years of experience leading technical projects, coordinating engineers or supervising vendors
• Demonstrated experience supporting enterprise or carrier customers in a service-driven environment
• Experience working for a telecommunications provider, managed-service provider, system integrator, cloud provider or data-centre operator is preferred