Assistant Manager, Technical Support

What you will be doing:

a. Project Management

• Lead and supervise Project Coordinators in managingend-to-end non-domestic gas installation projects, from design to commissioning.
• Oversee key project controls, including budgeting, scheduling, risk management and contractor selection.
• Ensure effective alignment and coordination with clients, consultants, internal teams and regulators.
• Manage the submission, amendment and approval of gas drawings as required.
• Ensure the safe and timely completion of commercial and industrial gas installation projects.
• Minimize project delays and cost overruns.
• Strengthen client engagement and industry credibility.
• Support revenue generation through the efficient execution of non-domestic installation works.

b. Regulation and Compliance

• Provide consistent support to the Regulatory Team in technical plan assessment and approval workflows.
• Provide regulatory advice, particularly on emerging or complex requirements such as City-OG and new regulatory frameworks.
• Coordinate with regulatory bodies to ensure alignment on submissions and compliance requirements.
• Strengthen institutional knowledge and reduce dependency on a small group of technical approvers.

c. Contractor Performance Management (Residential)

• Continuously review, enhance and administer the penalty and incentive framework, ensuring alignment with actual service outcomes.
• Analyze monthly contractor performance and execute the penalty and incentive process accurately and on schedule.
• Collaborate with the Domestic Team to identify recurring service lapses and propose systemic and preventive solutions.
• Improve contractors’ service quality and reduce recurring service failures.
• Establish a fair and data-driven performance mechanism that strengthens supplier relationships.

d. Operational Systems Management

• Lead and support project start-ups, ensuring smooth initiation, stakeholder alignment and operational readiness.

• Drive system enhancement initiatives, including UAT planning, user trials and implementation, to ensure system reliability and data accuracy.

• Provide key coordination for cross-functional projects, such as:

  • Salesforce Feedback & Complaints workflow enhancements
  • Digital Submission Portal adoption and integration
  • Billing and cost recovery strategy development

What we are looking for:

• Diploma in Engineering discipline.
• Minimum 5-8 years of relevant experience in project management, engineering, utilities, gas or infrastructure-related industries.
• Good knowledge of gas installation, technical drawings and relevant regulatory and compliance requirements.
• Strong analytical, problem-solving and stakeholder management skills.
• Able to manage multiple priorities independently and work effectively with internal and external stakeholders.

We thank you for your interest in the above position and regret that only short-listed candidates will be notified.