Assistant Manager - Telesales

Key Responsibilities Assistant Manager | Telesales

• Lead and manage a team of Telesales Representatives, ensuring smooth day-to-day operations, achievement of SLAs, and high levels of employee and customer satisfaction.

• Drive and monitor day-to-day B2C sales targets, ensuring consistent achievement of individual and team performance goals.

• Oversee daily team activities, set clear performance objectives, and implement effective calling and sales strategies to maximize conversions.

• Monitor key performance metrics such as calls, productivity, conversion, revenue, and target achievement to ensure the team meets defined business expectations.

• Ensure adherence to agreed sales processes, quality standards, compliance guidelines, and performance metrics.

• Track team schedules, attendance, productivity, and staffing requirements to ensure optimal workforce utilization.

• Conduct regular team huddles, performance reviews, and one-on-one discussions to identify gaps and drive continuous improvement.

• Provide regular feedback, coaching, mentoring, and on-the-job training to enhance team performance and sales capabilities.

• Analyse performance reports and identify areas of improvement, implementing corrective action plans wherever required.

• Handle customer escalations and support team members in resolving complex customer queries effectively.

• Coordinate with internal stakeholders and clients to address business-related issues, operational requirements, and performance concerns.

• Ensure all audit and compliance-related issues are identified, tracked, and resolved within the defined timelines.

• Act as the key point of contact for business-related queries, escalations, and operational challenges within the assigned team.

• Drive initiatives to improve sales productivity, lead conversion, customer experience, and overall revenue performance.

• Maintain strong team discipline and ensure adherence to organizational policies, processes, and attendance standards.

• Prepare and share regular MIS and performance reports with management, highlighting achievements, challenges, and action plans.

• Identify high performers and support talent development while taking appropriate performance improvement measures for underperforming team members.

• Collaborate with Training, Quality, Operations, and other internal teams to ensure seamless execution of business requirements.

• Interested candidates can share their updated resume at: [email protected],

• Or Can reach out on 8929315935